Call Today! (508) 636-1397
From day one, safety has been the highest priority at Antunes Transportation. Safety for our employees, customers and motoring public will always remain our primary focus in all the policies, procedures and programs that govern our business.
We believe safety is the responsibility of every level of management, beginning with the Company Owner Staff and Employees.
Transport Safety and Security
A New Context in Transport Security
While issues of safety and security have been before transport planners and managers for many years, it is only recently that physical security has become an over-riding issue.
Over this, an important nuance must be provided between criminal activities and terrorism. While both seek to exploit the security weaknesses of transportation, they do so for very different reasons. Terrorism is at start a symbolic activity seeking forms of destruction and disruption to coerce a political or religious agenda. In this context, transportation is mostly a target. Criminal activities are seeking an economic return from illegal transactions such as drugs, weapons, piracy and illegal immigration. In this context, transportation is mostly a vector for illegal transactions. Concerns were already being raised in the past, but the tragic events of 9/11 thrust the issue of physical security into public domain as never before and set in motion responses that have re-shaped transportation in unforeseen ways. In addition, threats to health, such as the spread of pandemics, present significant challenges to transport planning and operations. Because of the nature of transport systems, safety and security issue concerns the modes and the terminals. Each involves a different set of issues.
As locations where passengers and freight are assembled and dispersed, terminals have particularly been a focus of concern about security and safety. Because railway stations and airports are some of the most densely populated sites anywhere, crowd control and safety have been issues that have preoccupied managers for a long time. Access is monitored and controlled, and movements are channeled along pathways that provide safe access to and from platforms and gates. In the freight industry security concerns have been directed in two areas: worker safety and theft. Traditionally, freight terminals have been dangerous work places. With heavy goods being moved around yards and loaded onto vehicles using large mobile machines or manually, accidents were systemic. Significant improvements have been made over the years, through worker education and better organization of operations, but freight terminals are still comparatively hazardous. The issue of thefts has been one of the most severe problems confronting all types of freight terminals, especially where high value goods are being handled. Docks in particular, have been seen as places where organized crime has established control over local labor unions. Over the years, access to freight terminals has been increasingly restricted, and the deployment of security personnel has helped control thefts somewhat. In light of the emergence of global supply chains the emphasis in freight transport security is gradually shifting into a more comprehensive but complex approach including several dimensions and potential measures:
• Dimensions. Particularly concern the integrity of the cargo, the route and the information systems managing the supply chain.
• Measures. The set of procedures that can be implemented to maintain the integrity of the cargo, namely inspections, the security of facilities and personnel as well as of the data.
• The expected outcomes of these measures include:
• Reduced risk of disruptions of trade in response to security threats.
• Improved security against theft and diversion of cargo, with reductions in direct losses (cargo and sometime the vehicle) and indirect costs (e.g. higher insurance premiums).
• Improved security against illegal transport of goods such counterfeits, narcotics and weapons, and of persons.
• Reduced risk of evasion of duties and taxes.
• Increased confidence in the international trading system by current and potential shippers of goods.
• Improved screening process (cost and time) and simplified procedures.
Still, in spite of the qualitative benefits, the setting and implementation of security measures come at a cost that must be assumed by the shippers and eventually by the consumers. It has been estimated that an increase of 1% in the costs of trading internationally would cause a decrease in trade flows of in the range of 2 to 3%. Security based measures could increase total costs between 1% and 3%. Additionally, the impacts are not uniformly assumed as developing countries, particularly export-oriented economies, tend to have higher transport costs. Security measures can affect them in a greater fashion.
The Values That Guide Us In Our Actions and Relationships:
• Personal Commitment To Always Deliver
• Honesty and Integrity
• Sense of Urgency
• Hard Work - “Can Do” Spirit
How We Provide Consistent Service for Our Customers:
Committed to a Culture of Quality Standards
• Total Quality Management
• Innovation and Technology
• Profit Improvement
Good Customer Service is all About Consistency
It’s one thing to deliver good service to a customer, but quite another to achieve this with regular consistency. However, it is exactly this kind of consistency that the modern customer demands.
A good business will always be aware of the important role excellent customer service plays in its success. It is critical to understand that winning customers and building loyalty takes time, and that in order to build good customer relationships, you need to deliver consistent service if you are to retain your customer’s hard-won loyalty.
It is also important to understand just how fragile customer relationships can be. It is far easier to lose a client due to poor customer service and issues not quickly resolved to the customer’s satisfaction than it is to obtain loyalty in the first place.
Customers value consistency from their service providers, because they base their expectations on previous positive experiences. Therefore, it is crucial to not only deliver good customer service at first asking, but to keep on delivering service at the same, if not better, level every time, if you are to continue ensuring customer satisfaction.
The transportation industry has never been without challenges. It is an industry that is extraordinarily complex and vital to the economy.
For the last three years, warnings of terrorist attacks via biological, chemical, and strategic weapons have been a fact of life, with the attacks of Sept. 11, 2001, a frightening reminder that no industry is impenetrable.
The intelligence industry has made us eerily aware of terrorist plots to use trucks as weapons of mass destruction. As an industry, motor freight carriers need to take all security measures to prevent possible attacks with the use of its trucks.
The efforts to maintain homeland security are of utmost importance. They may delay delivery time, increase costs, and create challenges within our industry, but homeland security is essential and cannot be overlooked.
As an industry, truckers can no longer afford to be reactive. The key to ensuring the safety of drivers, cargo, and the people they share the road with is to take a unified stance and create a proactive plan of action.
DEVELOP A PLAN
The trucking industry is a potential target for terrorist attacks, and I'd like to encourage shippers to help increase awareness by asking their motor carriers to implement a security plan.
The plan should include provisions aimed at improving communication with drivers, upgrading training programs, and developing materials to reinforce the company's key messages.
The following are some security tactics that can help your carrier proactively combat terrorism:
• Issue a terminal access agreement signed by outside carriers prior to entering your trucker's facility. This agreement serves as a pre-qualification to ensure outside carriers meet all policies and procedures. The outside party should also be held fully responsible and liable for all activities while on your carrier's facilities.
• Lock and secure terminals during non-business hours.
• Double-check tractors, trailers, and container doors to ensure they are securely locked before the terminal closes for the night.
• Maintain two-way communication with drivers to ensure tracing capability.
• Train drivers to report any suspicious activities to the local police and disclose information only to individuals with proper clearance.
• Drivers should cable-seal tank cars when they are not being unloaded and document all information.
• Give drivers formal training on important safety procedures.
In addition, while on the job, drivers should vary their routes; park in areas where other truckers are present; avoid unsecured, dark, deserted areas; use reputable truck stops; avoid unnecessary stops; never pick up hitchhikers; and be constantly aware of their surroundings.
GET MANAGEMENT INVOLVED
Once your carrier has developed a safety and security plan, its procedures must become an integral part of company operations. For that to happen, buy-in at all levels is crucial or the process may break down, putting lives at stake.
In order to ensure company buy-in, a carrier must obtain commitment from the highest levels of management to support the security measures and articulate the policies to the staff. Managers need to hold regular meetings with drivers to ensure they are communicating and implementing all changes. All drivers' training manuals should also include new security guidelines and procedures.
The final element of any security plan upgrade isn't final at all. Carriers must continually reconsider and reevaluate the plan, making sure drivers and staff across the board have the training and information they need to keep the company, the industry, and our country safe.
Offices: (508) 636-1397 Cell: (774) 264-0124 Fax: (774) 309-3131
Headquarters: 1 Boysenberry Drive, Westport, MA. 02790
© 2018 Antunes Transportation, LLC. All Rights Reserved
Safety and Security
What We Do
Antunes Transportation, LLC has experience managing drivers and dedicated fleets. We know how important it is to operate in a safe and legal manner so you can maintain in good standing with the DOT. Drivers hours and schedules are a priority and with clear communication we can service our customers needs safe and sound and on time.
The Antunes Transportation, LLC commitment to safety extends beyond its employees and facilities, into the communities served. We partner with local and national non-profit groups to keep people – especially children – safe in their homes and neighborhoods.